Return & Refund Policy

Last updated: 19th January 2025

Thank you for shopping with NLE Equestrian Shop Ltd. We are committed to providing high-quality equestrian goods and services, including EDIX saddles and other imported items. If you are not entirely satisfied with your purchase, please review our policy below.

This policy outlines your rights regarding cancellations, returns, and refunds while adhering to UK consumer laws.

Definitions

For the purposes of this Return & Refund Policy:

  • "Company" refers to NLE Equestrian Shop Ltd, operating in association with Naturally Light Equitation LLP.

  • "Goods" refers to the items offered for sale on our website or through our services.

  • "Order" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website and associated offerings.

  • "Website" refers to NLE Equestrian Shop, accessible at naturallylightequitation.com.

  • "You" means the individual or entity purchasing or using the Service.

Order Cancellation Rights

For standard Goods, You have the right to cancel your order within 14 days of receiving the item without providing a reason.

The cancellation period ends 14 days from the date You receive the Goods or when a third party (other than the carrier) takes possession of the Goods.

How to Cancel

To cancel an order, please contact us via:

  • Website: Contact Us

  • Email: info@naturallylightequitation.com

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  1. The Goods must be in original, unused condition and returned in their original packaging.

  2. Returns must be initiated within 14 days of receipt.

  3. A valid receipt or proof of purchase must be provided.

Non-Returnable Goods

The following items are non-refundable unless faulty or not as described:

  • Customised or personalised Goods (e.g., made-to-order EDIX saddles).

  • Perishable items or Goods with a limited shelf life.

  • Goods unsealed after delivery for hygiene or health reasons.

  • Items inseparably mixed with others after delivery.

Imported and Customised Goods

Special-order items, including imported EDIX saddles, saddle pads and EDIX branded items, are exempt from standard cancellation rights due to their bespoke nature.

  • Full payment is required at the time of order for custom or imported items.

  • Once the order has been processed with the supplier, cancellations are not permitted.

We encourage customers to double-check all specifications and requirements before placing a special order.

Returning Goods

You are responsible for the cost and risk of returning Goods. We recommend using an insured and trackable mail service.

Please return items to:

NLE Equestrian Shop Ltd
Grange Farm Stables
Preston Capes
Daventry
Northamptonshire
NN11 3TQ

We cannot process refunds without receiving the returned Goods or proof of return delivery.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed using your original payment method within 14 days.

Refunds will reflect the purchase price of the Goods, excluding any delivery fees.

For non-faulty returns of imported items, a restocking fee may apply to cover return shipping and processing costs.

Damaged or Faulty Goods

If your Goods arrive damaged or defective, please notify us within 48 hours of delivery by emailing info@naturallylightequitation.com with your Order details and photos of the damage.

Where possible, we will arrange a replacement or repair. If these options are not feasible, a refund will be issued.

Refund Exceptions

Refunds will not be provided for:

  • Goods damaged after delivery due to misuse or neglect.

  • Items returned without prior communication or beyond the specified return period.

Additional Information for Imported EDIX Saddles

Delivery times for EDIX saddles or EDIX accessories (including but not limited to Saddle Pads, Girths etc.) may vary due to import and customs processing. Customers will be notified of estimated delivery times upon ordering.

Restocking fees may apply for returns of non-faulty EDIX saddles. Customised saddles are strictly non-refundable unless defective.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

  • Website: Contact Us

  • Email: info@naturallylightequitation.com